How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?

Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously or can be in “Escrow” where the points won’t be redeemable for a certain time frame and Loyalty Management administrators are in full control of that timeframe. The ability to Escrow is a capability that can be turned on but is not required. We have several customers who use the Escrow capability and others who do not. If you are using the escrow capability, you can still award points that are not required to go through escrow.