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Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA)
How is language translation managed?
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Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA)
How is language translation managed?
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Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA)
How is language translation managed?
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Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?
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Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?
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Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?
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Describe how the system can maintain the individual loyalty member’s acceptance of program’s Terms and Conditions. Please include how it handles versioning of T&C’s wand tracking which version a member has accepted?
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Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)
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Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)
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Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.
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Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.
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Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.
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Does the platform allow members carry a negative points balance? (This is relevant for returns.)
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Does the platform allow members carry a negative points balance? (This is relevant for returns.)
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Does the platform allow members carry a negative points balance? (This is relevant for returns.)
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Explain gamification mechanics that your system supports
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Explain gamification mechanics that your system supports
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Explain gamification mechanics that your system supports
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Explain gamification mechanics that your system supports
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Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)
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Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)
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Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)
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Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)
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Explain how admins can manage different reward types in the rewards catalog.
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Explain how admins can manage different reward types in the rewards catalog.
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Explain how admins can manage different reward types in the rewards catalog.
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Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization
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Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization
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Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization
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Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules
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Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules
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Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules
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Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)
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Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)
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Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)
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Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)
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Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.
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Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.
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Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.
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Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures
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Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures
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Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures
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Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures
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Explain how the platform handles points associated for specific SKUs, multiple SKUs,
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Explain how the platform handles points associated for specific SKUs, multiple SKUs,
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Explain how the platform handles points associated for specific SKUs, multiple SKUs,
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Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.
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Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.
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Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.
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Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.
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Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)
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Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)
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Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)
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Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.
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Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.
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Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.
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Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)
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Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)
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Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)
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Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)
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Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.
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Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.
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Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.
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Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.
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Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.
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Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.
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Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail
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Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail
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Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors
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Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors
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Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors
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Explain the variety of points expiration options available in your platform.
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Explain the variety of points expiration options available in your platform.
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Explain the variety of points expiration options available in your platform.
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Explain the variety of points expiration options available in your platform.
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For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin
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For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin
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For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin
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For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin
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How does the software handle awarding points for transactions that use a “buy now, pay later” service?
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How does the software handle awarding points for transactions that use a “buy now, pay later” service?
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How does the software handle awarding points for transactions that use a “buy now, pay later” service?
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How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?
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How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?
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How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?
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How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?
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How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?
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What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?
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What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?
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What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?
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Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?
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Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?
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Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?
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Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.
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Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.
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Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.
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Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?
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Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?
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Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?
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Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?
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Does your loyalty platform provide 1 to 1 Personalization in its offerings? Please elaborate on how personalization is achieved.
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Does your loyalty platform provide 1 to 1 Personalization in its offerings? Please elaborate on how personalization is achieved.
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Does your platform include an automatic promotion deployment tool that is triggered by customer actions or life cycle milestones? If so, please describe how this tool functions and the types of triggers that can be used.
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Does your platform include an automatic promotion deployment tool that is triggered by customer actions or life cycle milestones? If so, please describe how this tool functions and the types of triggers that can be used.
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Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.
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Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.
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How does your platform track and reward member progress within a loyalty program?
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How does your platform track and reward member progress within a loyalty program?
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How does your platform track and reward member progress within a loyalty program?
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How does your system manage multiple expiration dates for offers based on different member statuses?
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How does your system manage multiple expiration dates for offers based on different member statuses?
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Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?
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Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?
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Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?