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Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?
Yes. The platform expeierence can be modified to fit the specific needs of the programs in set regions. This would…
Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?
Yes, badges can be created and customised using Badges functionality - here.
Describe how the system can maintain the individual loyalty member’s acceptance of program’s Terms and Conditions. Please include how it handles versioning of T&C’s wand tracking which version a member has accepted?
Salesforces Loyalty Management enables the configuration of Terms & Conditions at the Loyalty Program Level. We also support this at…
Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)
There are four main experiences that can be configured in Loyalty Management - Points, Benefits, Vouchers, and Promotions. Each of…
Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the loyalty program. Partnerships…
Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail
Users can set up point accrual for specific Nike purchases from online or in-store retail purchases. These transactions are real-time…
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How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?
Yes, Salesfore Loyalty Management supports creation of multiple tier groups and any number of associated tiers within the same program.…
How does your system manage multiple expiration dates for offers based on different member statuses?
Loyalty Management allows for the rewarding of members on special occasions such as birthdays, anniversaries, and other significant dates. Our…
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