Program Management
Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?
Yes. The platform expeierence can be modified to fit the specific needs of the programs in set regions. This would…
Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?
Yes. The platform expeierence can be modified to fit the specific needs of the programs in set regions. This would…
Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?
Yes. The platform expeierence can be modified to fit the specific needs of the programs in set regions. This would…
Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?
Yes, badges can be created and customised using Badges functionality - here.
Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?
Yes, badges can be created and customised using Badges functionality - here.
Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?
Yes, badges can be created and customised using Badges functionality - here.
Describe how the system can maintain the individual loyalty member’s acceptance of program’s Terms and Conditions. Please include how it handles versioning of T&C’s wand tracking which version a member has accepted?
Salesforces Loyalty Management enables the configuration of Terms & Conditions at the Loyalty Program Level. We also support this at…
Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)
There are four main experiences that can be configured in Loyalty Management - Points, Benefits, Vouchers, and Promotions. Each of…
Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)
There are four main experiences that can be configured in Loyalty Management - Points, Benefits, Vouchers, and Promotions. Each of…
Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.
Salesforce's Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without…
Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.
Salesforce's Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without…
Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.
Salesforce's Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without…
Does the platform allow members carry a negative points balance? (This is relevant for returns.)
No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in…
Does the platform allow members carry a negative points balance? (This is relevant for returns.)
No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in…
Does the platform allow members carry a negative points balance? (This is relevant for returns.)
No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in…
Explain gamification mechanics that your system supports
Program managers can create games such as spin the wheel and scratchcard, and decide the rewards that customers receive after…
Explain gamification mechanics that your system supports
Program managers can create games such as spin the wheel and scratchcard, and decide the rewards that customers receive after…
Explain gamification mechanics that your system supports
Program managers can create games such as spin the wheel and scratchcard, and decide the rewards that customers receive after…
Explain gamification mechanics that your system supports
Program managers can create games such as spin the wheel and scratchcard, and decide the rewards that customers receive after…
Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)
Loyalty management can cap earning at the account level by configuring processes to track the overall balance at the master…
Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)
Loyalty management can cap earning at the account level by configuring processes to track the overall balance at the master…
Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)
Loyalty management can cap earning at the account level by configuring processes to track the overall balance at the master…
Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)
Loyalty management can cap earning at the account level by configuring processes to track the overall balance at the master…
Explain how admins can manage different reward types in the rewards catalog.
Multiple programs are supported, multiple campaigns, different reward types (benefits, promotions, vouchers, etc.) etc. The reward types can be based…
Explain how admins can manage different reward types in the rewards catalog.
Multiple programs are supported, multiple campaigns, different reward types (benefits, promotions, vouchers, etc.) etc. The reward types can be based…
Explain how admins can manage different reward types in the rewards catalog.
Multiple programs are supported, multiple campaigns, different reward types (benefits, promotions, vouchers, etc.) etc. The reward types can be based…
Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization
Salesforce support integrations to various charitable organizations as a redemption or reward option via partner apps that have all of…
Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization
Salesforce support integrations to various charitable organizations as a redemption or reward option via partner apps that have all of…
Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization
Salesforce support integrations to various charitable organizations as a redemption or reward option via partner apps that have all of…
Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules
When setting up a loyalty program thresholds can be set in the program rules to define points requried to achieve…
Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules
When setting up a loyalty program thresholds can be set in the program rules to define points requried to achieve…
Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules
When setting up a loyalty program thresholds can be set in the program rules to define points requried to achieve…
Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)
Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you…
Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)
Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you…
Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)
Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you…
Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)
Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you…
Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.
Using global promotion management, admins can create criteria to define programs at the global, country, state, store level. Loyalty Program…
Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.
Using global promotion management, admins can create criteria to define programs at the global, country, state, store level. Loyalty Program…
Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.
Using global promotion management, admins can create criteria to define programs at the global, country, state, store level. Loyalty Program…
Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures
Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that…
Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures
Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that…
Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures
Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that…
Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures
Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that…
Explain how the platform handles points associated for specific SKUs, multiple SKUs,
Salesforce Loyalty Management can facilitate points being awarded at the SKU level, for Multiple SKUs being ordered together, or at…
Explain how the platform handles points associated for specific SKUs, multiple SKUs,
Salesforce Loyalty Management can facilitate points being awarded at the SKU level, for Multiple SKUs being ordered together, or at…
Explain how the platform handles points associated for specific SKUs, multiple SKUs,
Salesforce Loyalty Management can facilitate points being awarded at the SKU level, for Multiple SKUs being ordered together, or at…
Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.
Salesforce Loyalty Management has an out of the box "Reverse Transaction" process to claw back the points that were given…
Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.
Salesforce Loyalty Management has an out of the box "Reverse Transaction" process to claw back the points that were given…
Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.
Salesforce Loyalty Management has an out of the box "Reverse Transaction" process to claw back the points that were given…
Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.
Salesforce Loyalty Management has an out of the box "Reverse Transaction" process to claw back the points that were given…
Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)
Salesforce Loyalty Management allows and facilitates the issuance and management of Bonus Points and/or Point Accelerators and the ad-hoc issuance…
Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)
Salesforce Loyalty Management allows and facilitates the issuance and management of Bonus Points and/or Point Accelerators and the ad-hoc issuance…
Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)
Salesforce Loyalty Management allows and facilitates the issuance and management of Bonus Points and/or Point Accelerators and the ad-hoc issuance…
Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.
Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will allow customers to segement their members…
Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.
Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will allow customers to segement their members…
Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.
Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will allow customers to segement their members…
Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)
Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types,…
Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)
Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types,…
Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)
Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types,…
Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)
Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types,…
Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.
Utilizing our Decision Table capabilities we can define a set of participating locations and the administration of this Decision Table…
Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.
Utilizing our Decision Table capabilities we can define a set of participating locations and the administration of this Decision Table…
Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.
Utilizing our Decision Table capabilities we can define a set of participating locations and the administration of this Decision Table…
Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the loyalty program. Partnerships…
Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the loyalty program. Partnerships…
Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the loyalty program. Partnerships…
Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail
Users can set up point accrual for specific Nike purchases from online or in-store retail purchases. These transactions are real-time…
Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail
Users can set up point accrual for specific Nike purchases from online or in-store retail purchases. These transactions are real-time…
Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors
Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that accommodate different earning scenarios based on…
Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors
Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that accommodate different earning scenarios based on…
Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors
Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that accommodate different earning scenarios based on…
Explain the variety of points expiration options available in your platform.
Loyalty Management supports qualifying points and non-qualifying points as currency options that you can incorporate into your program structure. Qualifying…
Explain the variety of points expiration options available in your platform.
Loyalty Management supports qualifying points and non-qualifying points as currency options that you can incorporate into your program structure. Qualifying…
Explain the variety of points expiration options available in your platform.
Loyalty Management supports qualifying points and non-qualifying points as currency options that you can incorporate into your program structure. Qualifying…
Explain the variety of points expiration options available in your platform.
Loyalty Management supports qualifying points and non-qualifying points as currency options that you can incorporate into your program structure. Qualifying…
For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin
The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and…
For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin
The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and…
For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin
The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and…
For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin
The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and…
How does the software handle awarding points for transactions that use a “buy now, pay later” service?
Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in…
How does the software handle awarding points for transactions that use a “buy now, pay later” service?
Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in…
How does the software handle awarding points for transactions that use a “buy now, pay later” service?
Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in…
How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?
Yes, Salesfore Loyalty Management supports creation of multiple tier groups and any number of associated tiers within the same program.…
How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?
Yes, Salesfore Loyalty Management supports creation of multiple tier groups and any number of associated tiers within the same program.…
How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?
Yes, Salesfore Loyalty Management supports creation of multiple tier groups and any number of associated tiers within the same program.…
How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?
Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously or can be in "Escrow" where…
How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?
Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously or can be in "Escrow" where…
What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?
Out of the box functionality is available for for service agents. Salesforce Data Cloud allows creation of additional Customer Profile…
What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?
Out of the box functionality is available for for service agents. Salesforce Data Cloud allows creation of additional Customer Profile…
What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?
Out of the box functionality is available for for service agents. Salesforce Data Cloud allows creation of additional Customer Profile…