Test Case

Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.

Salesforce's Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without…
How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?

Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously or can be in "Escrow" where…
What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?

Out of the box functionality is available for for service agents. Salesforce Data Cloud allows creation of additional Customer Profile…