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Archive Doc List L2

  • Why Does Time Feel Different in Various Life Moments?

    The Essence of Time: Time, an intangible force that governs the very fabric of our existence, serves as the foundation…

  • কিভাবে মুহূর্তগুলি আমাদের জীবন গঠন করে?

    সময়ের সারাংশ: সময়, একটি অস্পষ্ট শক্তি যা আমাদের অস্তিত্বের কাঠামোকে নিয়ন্ত্রণ করে, সেই ভিত্তি হিসাবে কাজ করে যার উপর আমাদের…

  • Protected: কীভাবে ইবিএল বিসিসিআইয়ের ছাই থেকে উঠে একটি শীর্ষ ব্যাঙ্কে পরিণত হয়েছিল

    This content is password-protected. To view it, please enter the password below. Password:

  • বৃদ্ধি এবং প্রোগ্রামের প্রয়োজনের জন্য স্কেল করতে পারেন

    সেলসফোর্সের মধ্যে আনুগত্য প্রচার ব্যবস্থাপনা একটি গতিশীল বৈশিষ্ট্য যা কার্যকরী ব্যবস্থাপনা এবং বিভিন্ন প্রচারের সমন্বয়ের জন্য অনুমতি দেয়। এই প্রচারগুলি…

  • প্রোগ্রামের নিয়ম ও শর্তাবলীর স্বতন্ত্র আনুগত্য সদস্যের গ্রহণযোগ্যতা কীভাবে সিস্টেম বজায় রাখতে পারে তা বর্ণনা করুন। অনুগ্রহ করে অন্তর্ভুক্ত করুন কিভাবে এটি T&C এর ওয়ান্ড ট্র্যাকিং এর সংস্করণ পরিচালনা করে কোন সদস্য কোন সংস্করণটি গ্রহণ করেছে?

    সেলসফোর্স লয়্যালটি ম্যানেজমেন্ট লয়্যালটি প্রোগ্রাম লেভেলে শর্ত ও শর্তাবলী কনফিগারেশন সক্ষম করে। আমরা এটিকে প্রচার স্তরেও সমর্থন করি, প্রতিটি প্রচারের…

  • Why Does Time Feel Different in Various Life Moments?

    The Essence of Time: Time, an intangible force that governs the very fabric of our existence, serves as the foundation…

  • Why Are Rivers Vital Ecosystems for Biodiversity?

    Natural Ecosystem: Rivers play a crucial role in the natural ecosystem, serving as lifelines that sustain diverse flora and fauna.…

  • How Does WordPress Adapt to Evolving Web Development Trends?

    Content Management Powerhouse: WordPress stands as a formidable content management system (CMS) that has transformed the landscape of website creation…

  • How Can SEO Strategies Adapt to Changing User Behaviors and Preferences? hp

    Search Engine Optimization (SEO) Fundamentals: SEO, or Search Engine Optimization, is a critical facet of digital marketing that focuses on…

  • Why Are Smartwatches Considered Versatile Companions Tailored to Individual Needs?

    Wearable Technology Revolution: Smartwatches represent a significant leap in the realm of wearable technology, seamlessly blending fashion and functionality. These…

  • How Moments Shape Our Lives?

    The Essence of Time: Time, an intangible force that governs the very fabric of our existence, serves as the foundation…

  • Wie passt sich WordPress an neue Webentwicklungstrends an?

    Kraftpaket für Content-Management: WordPress ist ein beeindruckendes Content-Management-System (CMS), das die Landschaft der Website-Erstellung und -Verwaltung verändert hat. Mit seiner…

  • What Intricate Ecosystems Thrive Along the Banks of Rivers?

    Natural Ecosystem: Rivers play a crucial role in the natural ecosystem, serving as lifelines that sustain diverse flora and fauna.…

  • How Does WordPress Revolutionize Website Management for Beginners?

    Content Management Powerhouse: WordPress stands as a formidable content management system (CMS) that has transformed the landscape of website creation…

  • Why is Staying Updated on SEO Trends Crucial for Digital Marketers?

    Search Engine Optimization (SEO) Fundamentals: SEO, or Search Engine Optimization, is a critical facet of digital marketing that focuses on…

  • How Can Users Customize and Personalize Their Smartwatch Experience?

    Wearable Technology Revolution: Smartwatches represent a significant leap in the realm of wearable technology, seamlessly blending fashion and functionality. These…

  • Earth-sized planet discovered by researchers

    An international team has discovered a new habitable Earth-sized planet, says scientists from the University of Warwick. The collaborative effort…

  • Oman to partially open visas for Bangladeshi nationals

    Oman will reopen 12 categories of visas for Bangladeshis, says Sirajul Haque, Chairman of Bangladesh Social Club Oman. This will…

  • Elevated Expressway: Appellate Division puts status quo on share transfer

    The Appellate Division today (30 May) imposed a status-quo on the High Court rule which cleared the way for transferring…

  • 70% of Bangladesh’s outward FDI went to India in 2023

    Last year, more than two-thirds of the outbound foreign direct investment (FDI) by Bangladeshi firms flowed into India. According to…

  • Another concrete jungle in the name of ‘garden city’

    Approximately one and a half kilometres from Shyamoli Square towards Shia Jame Masjid, along the Ring Road in Mohammadpur, you…

  • Is Dhaka ready for an all-electric automobile ecosystem?

    On 12 May Dhaka North and South City Corporation (DNCC and DSCC) unveiled Dhaka’s first-ever Paris Agreement-aligned climate action plans.…

  • Keeping money in banks may get costlier

    Keeping money in the country’s banking system is set to become more expensive as the revenue authorities plan to further…

  • Protected: Saudia Airlines cabin crew member held with 2kg gold at Dhaka airport

    This content is password-protected. To view it, please enter the password below. Password:

  • Ctg waterlogging: Crores spent, deadlines missed, streets still flooded

    Chattogram city continues to grapple with severe waterlogging issues, despite significant investments and ongoing efforts by three agencies to combat…

  • NBR may backtrack on plan to impose duty on MPs’ vehicles

    The National Board of Revenue (NBR) is likely to backtrack on its plan to impose a 25% customs duty and…

  • কিভাবে মুহূর্তগুলি আমাদের জীবন গঠন করে?

    সময়ের সারাংশ: সময়, একটি অস্পষ্ট শক্তি যা আমাদের অস্তিত্বের কাঠামোকে নিয়ন্ত্রণ করে, সেই ভিত্তি হিসাবে কাজ করে যার উপর আমাদের…

  • Protected: How EBL rose from the ashes of BCCI to become a top bank

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  • An Apple

    Eat apple everyday. MSF WPD TOC IIT

  • Migration cost soars as 52% of workers rely on brokers to go abroad: BBS

    About 52.03% of international migrants paid their migration costs to brokers (migration facilitators), which is higher in rural areas (53.10%)…

  • 1% import duty threatens foreign investment in economic zones: Stakeholders

    Business leaders and stakeholders have expressed concerns that the government’s proposed 1% import duty on capital machinery for all industries…

  • If VAT is ok, what about the social safety net?

    An increase in VAT dependency in the proposed budget is feared to fuel price hikes eroding further the consumption capacity…

  • Dhaka North mayor commits to dedicated cycling lanes twice a month

    Designated lanes within the Dhaka North City Corporation (DNCC) roads will be reserved for cycling two days each month, DNCC…

  • Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.

    Please view our Trust User Guide.

  • Protected: Does your solution provide an API that supports account creation and management capabilities? If so, please detail the functionalities available through the API for managing accounts.

    This content is password-protected. To view it, please enter the password below. Password:

  • Ability to scale and have separation of data, programs, rewards and point structures for different regions (US, EU, APAC and by country or state / province)

    Our Loyalty Management solution excels in handling multi-program implementations with ease. It is engineered to accommodate multi-tier structures and support…

  • Can scale for growth and program needs

    Loyalty Promotions Management within Salesforce is a dynamic feature that allows for the effective management and combination of various promotions.…

  • Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?

    Loyalty Management is fully equipped to identify both the referrer and the referee through the Transaction Journal object. This object…

  • Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.

    Our Loyalty Management system is adept at rewarding members for a variety of activities, including writing product reviews, providing ratings,…

  • How does your system manage multiple expiration dates for offers based on different member statuses?

    Loyalty Management allows for the rewarding of members on special occasions such as birthdays, anniversaries, and other significant dates. Our…

  • Protected: Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.

    This content is password-protected. To view it, please enter the password below. Password:

  • How does your platform track and reward member progress within a loyalty program?

    The expiration dates for points can be customized at the time of issuance, providing flexibility in how loyalty points are…

  • Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?

    Loyalty Management can issue offers. These offers can be distributed via Salesforce Marketing Cloud Engagement Channels or via the API.

  • Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?

    Yes, Customer progress can be monitored for cumulative promotions where a member needs to achieve a specific target for the…

  • Does your loyalty platform provide 1 to 1 Personalization in its offerings? Please elaborate on how personalization is achieved.

    Leveraging different types of activations keeps customers engaged and ultimately increases lifetime value. The following possibilities are available with Loyalty…

  • Does your platform include an automatic promotion deployment tool that is triggered by customer actions or life cycle milestones? If so, please describe how this tool functions and the types of triggers that can be used.

    Yes. Promotions play a significant role in increasing product sales. Promotions can be a part of a larger campaign to…

  • Protected: কীভাবে ইবিএল বিসিসিআইয়ের ছাই থেকে উঠে একটি শীর্ষ ব্যাঙ্কে পরিণত হয়েছিল

    This content is password-protected. To view it, please enter the password below. Password:

  • What capabilities does your platform offer for tracking and viewing member behaviors at an individual member level?

    Yes, Loyalty Management is built on the Salesforce platform which can store active locations for stores, and use the same…

  • Does your solution provide support for the issuance and management of badges or badging systems?

    Yes, Member Engagement Attributes can be created to track member activity over a period of time and reward members based…

  • Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?

    Yes, badges can be created and customised using Badges functionality – here.

  • How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?

    Yes, Salesfore Loyalty Management supports creation of multiple tier groups and any number of associated tiers within the same program.…

  • What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?

    Out of the box functionality is available for for service agents. Salesforce Data Cloud allows creation of additional Customer Profile…

  • How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?

    Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service Cloud. Loyalty CSRs can adjust points/…

  • What tools does your platform provide for managing promotional codes?

    Can measure a memberÕs engagement with activity or modules

  • Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.

    Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and…

  • How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?

    Yes, please refer to help the documentation here.

  • Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce

    Yes, Loyalty Management comes with out of the box to fetch member information across multiple applications and channels – details…

  • Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.

    Salesforce’s Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without…

  • Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)

    There are four main experiences that can be configured in Loyalty Management – Points, Benefits, Vouchers, and Promotions. Each of…

  • Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail

    Users can set up point accrual for specific Nike purchases from online or in-store retail purchases. These transactions are real-time…

  • Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.

    Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the loyalty program. Partnerships…

  • How does the software handle awarding points for transactions that use a “buy now, pay later” service?

    Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in…

  • Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps

    Salesforce’s Loyalty Management was designed to Reward for anything that the customer might want to track about their Loyaly Members.…

  • How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?

    Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously or can be in “Escrow” where…

  • Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.

    Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will allow customers to segement their members…

  • Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors

    Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that accommodate different earning scenarios based on…

  • Explain how the platform handles points associated for specific SKUs, multiple SKUs,

    Salesforce Loyalty Management can facilitate points being awarded at the SKU level, for Multiple SKUs being ordered together, or at…

  • Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)

    Salesforce Loyalty Management allows and facilitates the issuance and management of Bonus Points and/or Point Accelerators and the ad-hoc issuance…

  • Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.

    Salesforce Loyalty Management has an out of the box “Reverse Transaction” process to claw back the points that were given…

  • Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)

    Loyalty management can cap earning at the account level by configuring processes to track the overall balance at the master…

  • Explain the variety of points expiration options available in your platform.

    Loyalty Management supports qualifying points and non-qualifying points as currency options that you can incorporate into your program structure. Qualifying…

  • Explain how admins can manage different reward types in the rewards catalog.

    Multiple programs are supported, multiple campaigns, different reward types (benefits, promotions, vouchers, etc.) etc. The reward types can be based…

  • Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization

    Salesforce support integrations to various charitable organizations as a redemption or reward option via partner apps that have all of…

  • Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules

    When setting up a loyalty program thresholds can be set in the program rules to define points requried to achieve…

  • Explain how your system integrates with and/or generates digital barcodes, QR codes, and dynamic codes for offers.

    The IOS/Android mobile SDK available in Salesforce Loyalty Management allows admins to generate/manage barcodes, QR codes, and dynamic offers

  • Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures

    Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that…

  • Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)

    Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types,…

  • For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin

    The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and…

  • Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)

    Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you…

  • Explain gamification mechanics that your system supports

    Program managers can create games such as spin the wheel and scratchcard, and decide the rewards that customers receive after…

  • Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.

    Utilizing our Decision Table capabilities we can define a set of participating locations and the administration of this Decision Table…

  • Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?

    Yes. The platform expeierence can be modified to fit the specific needs of the programs in set regions. This would…

  • Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.

    Using global promotion management, admins can create criteria to define programs at the global, country, state, store level. Loyalty Program…

  • Does the platform allow members carry a negative points balance? (This is relevant for returns.)

    No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in…

  • Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.

    Please view our Trust User Guide.

  • Does your solution provide an API that supports account creation and management capabilities? If so, please detail the functionalities available through the API for managing accounts.

    Yes. Salesforce Loyalty Management is equipped with a robust suite of business APIs designed to streamline account creation and management…

  • Protected: Ability to scale and have separation of data, programs, rewards and point structures for different regions (US, EU, APAC and by country or state / province)

    This content is password-protected. To view it, please enter the password below. Password:

  • Can scale for growth and program needs

    Loyalty Promotions Management within Salesforce is a dynamic feature that allows for the effective management and combination of various promotions.…

  • Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?

    Loyalty Management is fully equipped to identify both the referrer and the referee through the Transaction Journal object. This object…

  • Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.

    Our Loyalty Management system is adept at rewarding members for a variety of activities, including writing product reviews, providing ratings,…

  • How does your system manage multiple expiration dates for offers based on different member statuses?

    Loyalty Management allows for the rewarding of members on special occasions such as birthdays, anniversaries, and other significant dates. Our…

  • Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.

    While certain functionalities may not be available directly out-of-the-box, they can be achieved through system configuration without the need for…

  • How does your platform track and reward member progress within a loyalty program?

    The expiration dates for points can be customized at the time of issuance, providing flexibility in how loyalty points are…

  • Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?

    Loyalty Management can issue offers. These offers can be distributed via Salesforce Marketing Cloud Engagement Channels or via the API.

  • Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?

    Yes, Customer progress can be monitored for cumulative promotions where a member needs to achieve a specific target for the…

  • Does your loyalty platform provide 1 to 1 Personalization in its offerings? Please elaborate on how personalization is achieved.

    Leveraging different types of activations keeps customers engaged and ultimately increases lifetime value. The following possibilities are available with Loyalty…

  • Does your platform include an automatic promotion deployment tool that is triggered by customer actions or life cycle milestones? If so, please describe how this tool functions and the types of triggers that can be used.

    Yes. Promotions play a significant role in increasing product sales. Promotions can be a part of a larger campaign to…

  • What capabilities does your platform offer for tracking and viewing member behaviors at an individual member level?

    I am iron man Yes, Loyalty Management is built on the Salesforce platform which can store active locations for stores,…

  • Does your solution provide support for the issuance and management of badges or badging systems?

    Yes, Member Engagement Attributes can be created to track member activity over a period of time and reward members based…

  • Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?

    Yes, badges can be created and customised using Badges functionality – here.

  • How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?

    Yes, Salesfore Loyalty Management supports creation of multiple tier groups and any number of associated tiers within the same program.…

  • What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?

    Out of the box functionality is available for for service agents. Salesforce Data Cloud allows creation of additional Customer Profile…

  • How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?

    Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service Cloud. Loyalty CSRs can adjust points/…

  • What tools does your platform provide for managing promotional codes?

    Can measure a memberÕs engagement with activity or modules

  • Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.

    Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and…

  • How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?

    Yes, please refer to help the documentation here.

  • Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce

    Yes, Loyalty Management comes with out of the box to fetch member information across multiple applications and channels – details…

  • Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.

    Salesforce’s Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without…

  • Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)

    There are four main experiences that can be configured in Loyalty Management – Points, Benefits, Vouchers, and Promotions. Each of…

  • Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail

    Users can set up point accrual for specific Nike purchases from online or in-store retail purchases. These transactions are real-time…

  • Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.

    Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the loyalty program. Partnerships…

  • How does the software handle awarding points for transactions that use a “buy now, pay later” service?

    Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in…

  • Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps

    Salesforce’s Loyalty Management was designed to Reward for anything that the customer might want to track about their Loyaly Members.…

  • How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?

    Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously or can be in “Escrow” where…

  • Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.

    Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will allow customers to segement their members…

  • Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors

    Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that accommodate different earning scenarios based on…

  • Explain how the platform handles points associated for specific SKUs, multiple SKUs,

    Salesforce Loyalty Management can facilitate points being awarded at the SKU level, for Multiple SKUs being ordered together, or at…

  • Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)

    Salesforce Loyalty Management allows and facilitates the issuance and management of Bonus Points and/or Point Accelerators and the ad-hoc issuance…

  • Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.

    Salesforce Loyalty Management has an out of the box “Reverse Transaction” process to claw back the points that were given…

  • Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)

    Loyalty management can cap earning at the account level by configuring processes to track the overall balance at the master…

  • Explain the variety of points expiration options available in your platform.

    Loyalty Management supports qualifying points and non-qualifying points as currency options that you can incorporate into your program structure. Qualifying…

  • Explain how admins can manage different reward types in the rewards catalog.

    Multiple programs are supported, multiple campaigns, different reward types (benefits, promotions, vouchers, etc.) etc. The reward types can be based…

  • Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization

    Salesforce support integrations to various charitable organizations as a redemption or reward option via partner apps that have all of…

  • Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules

    When setting up a loyalty program thresholds can be set in the program rules to define points requried to achieve…

  • Explain how your system integrates with and/or generates digital barcodes, QR codes, and dynamic codes for offers.

    The IOS/Android mobile SDK available in Salesforce Loyalty Management allows admins to generate/manage barcodes, QR codes, and dynamic offers

  • Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures

    Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that…

  • Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)

    Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types,…

  • For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin

    The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and…

  • Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)

    Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you…

  • Explain gamification mechanics that your system supports

    Program managers can create games such as spin the wheel and scratchcard, and decide the rewards that customers receive after…

  • Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.

    Utilizing our Decision Table capabilities we can define a set of participating locations and the administration of this Decision Table…

  • Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?

    Yes. The platform expeierence can be modified to fit the specific needs of the programs in set regions. This would…

  • Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.

    Using global promotion management, admins can create criteria to define programs at the global, country, state, store level. Loyalty Program…

  • Does the platform allow members carry a negative points balance? (This is relevant for returns.)

    No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in…

  • Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.

    Please view our Trust User Guide.

  • Does your solution provide an API that supports account creation and management capabilities? If so, please detail the functionalities available through the API for managing accounts.

    Yes. Salesforce Loyalty Management is equipped with a robust suite of business APIs designed to streamline account creation and management…

  • Ability to scale and have separation of data, programs, rewards and point structures for different regions (US, EU, APAC and by country or state / province)

    Our Loyalty Management solution excels in handling multi-program implementations with ease. It is engineered to accommodate multi-tier structures and support…

  • Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?

    Loyalty Management is fully equipped to identify both the referrer and the referee through the Transaction Journal object. This object…

  • Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.

    Our Loyalty Management system is adept at rewarding members for a variety of activities, including writing product reviews, providing ratings,…

  • How does your system manage multiple expiration dates for offers based on different member statuses?

    Loyalty Management allows for the rewarding of members on special occasions such as birthdays, anniversaries, and other significant dates. Our…

  • Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.

    While certain functionalities may not be available directly out-of-the-box, they can be achieved through system configuration without the need for…

  • How does your platform track and reward member progress within a loyalty program?

    The expiration dates for points can be customized at the time of issuance, providing flexibility in how loyalty points are…

  • Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?

    Loyalty Management can issue offers. These offers can be distributed via Salesforce Marketing Cloud Engagement Channels or via the API.

  • Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?

    Yes, Customer progress can be monitored for cumulative promotions where a member needs to achieve a specific target for the…

  • Does your loyalty platform provide 1 to 1 Personalization in its offerings? Please elaborate on how personalization is achieved.

    Leveraging different types of activations keeps customers engaged and ultimately increases lifetime value. The following possibilities are available with Loyalty…

  • Protected: বৃদ্ধি এবং প্রোগ্রামের প্রয়োজনের জন্য স্কেল করতে পারেন

    This content is password-protected. To view it, please enter the password below. Password:

  • Möglichkeit zur Skalierung und Trennung von Daten, Programmen, Prämien und Punktestrukturen für verschiedene Regionen (USA, EU, APAC und nach Land oder Staat/Provinz)

    Unsere Loyalty-Management-Lösung zeichnet sich durch die einfache Handhabung mehrerer Programmimplementierungen aus. Es ist so konzipiert, dass es mehrstufige Strukturen unterstützt…

  • Does your platform include an automatic promotion deployment tool that is triggered by customer actions or life cycle milestones? If so, please describe how this tool functions and the types of triggers that can be used.

    Yes. Promotions play a significant role in increasing product sales. Promotions can be a part of a larger campaign to…

  • What capabilities does your platform offer for tracking and viewing member behaviors at an individual member level?

    Yes, Loyalty Management is built on the Salesforce platform which can store active locations for stores, and use the same…

  • Does your solution provide support for the issuance and management of badges or badging systems?

    Yes, Member Engagement Attributes can be created to track member activity over a period of time and reward members based…

  • Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?

    Yes, badges can be created and customised using Badges functionality – here.

  • How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?

    Yes, Salesfore Loyalty Management supports creation of multiple tier groups and any number of associated tiers within the same program.…

  • What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?

    Out of the box functionality is available for for service agents. Salesforce Data Cloud allows creation of additional Customer Profile…

  • How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?

    Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service Cloud. Loyalty CSRs can adjust points/…

  • What tools does your platform provide for managing promotional codes?

    Can measure a memberÕs engagement with activity or modules

  • Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.

    Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and…

  • How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?

    Yes, please refer to help the documentation here.

  • Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce

    Yes, Loyalty Management comes with out of the box to fetch member information across multiple applications and channels – details…

  • Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.

    Salesforce’s Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without…

  • Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)

    There are four main experiences that can be configured in Loyalty Management – Points, Benefits, Vouchers, and Promotions. Each of…

  • Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail

    Users can set up point accrual for specific Nike purchases from online or in-store retail purchases. These transactions are real-time…

  • Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.

    Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the loyalty program. Partnerships…

  • How does the software handle awarding points for transactions that use a “buy now, pay later” service?

    Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in…

  • Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps

    Salesforce’s Loyalty Management was designed to Reward for anything that the customer might want to track about their Loyaly Members.…

  • How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?

    Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously or can be in “Escrow” where…

  • Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.

    Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will allow customers to segement their members…

  • Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors

    Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that accommodate different earning scenarios based on…

  • Explain how the platform handles points associated for specific SKUs, multiple SKUs,

    Salesforce Loyalty Management can facilitate points being awarded at the SKU level, for Multiple SKUs being ordered together, or at…

  • Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)

    Salesforce Loyalty Management allows and facilitates the issuance and management of Bonus Points and/or Point Accelerators and the ad-hoc issuance…

  • Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.

    Salesforce Loyalty Management has an out of the box “Reverse Transaction” process to claw back the points that were given…

  • Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)

    Loyalty management can cap earning at the account level by configuring processes to track the overall balance at the master…

  • Explain the variety of points expiration options available in your platform.

    Loyalty Management supports qualifying points and non-qualifying points as currency options that you can incorporate into your program structure. Qualifying…

  • Explain how admins can manage different reward types in the rewards catalog.

    Multiple programs are supported, multiple campaigns, different reward types (benefits, promotions, vouchers, etc.) etc. The reward types can be based…

  • Protected: Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization

    This content is password-protected. To view it, please enter the password below. Password:

  • Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules

    When setting up a loyalty program thresholds can be set in the program rules to define points requried to achieve…

  • Explain how your system integrates with and/or generates digital barcodes, QR codes, and dynamic codes for offers.

    The IOS/Android mobile SDK available in Salesforce Loyalty Management allows admins to generate/manage barcodes, QR codes, and dynamic offers

  • Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures

    Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that…

  • Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)

    Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types,…

  • For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin

    The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and…

  • Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)

    Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you…

  • Explain gamification mechanics that your system supports

    Program managers can create games such as spin the wheel and scratchcard, and decide the rewards that customers receive after…

  • Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.

    Utilizing our Decision Table capabilities we can define a set of participating locations and the administration of this Decision Table…

  • Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?

    Yes. The platform expeierence can be modified to fit the specific needs of the programs in set regions. This would…

  • Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.

    Using global promotion management, admins can create criteria to define programs at the global, country, state, store level. Loyalty Program…

  • Does the platform allow members carry a negative points balance? (This is relevant for returns.)

    No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in…

  • Describe how the system can maintain the individual loyalty member’s acceptance of program’s Terms and Conditions. Please include how it handles versioning of T&C’s wand tracking which version a member has accepted?

    Salesforces Loyalty Management enables the configuration of Terms & Conditions at the Loyalty Program Level. We also support this at…

  • Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.

    Please view our Trust User Guide.

  • Does your solution provide an API that supports account creation and management capabilities? If so, please detail the functionalities available through the API for managing accounts.

    Yes. Salesforce Loyalty Management is equipped with a robust suite of business APIs designed to streamline account creation and management…

  • Ability to scale and have separation of data, programs, rewards and point structures for different regions (US, EU, APAC and by country or state / province)

    Our Loyalty Management solution excels in handling multi-program implementations with ease. It is engineered to accommodate multi-tier structures and support…

  • Protected: Can scale for growth and program needs

    This content is password-protected. To view it, please enter the password below. Password:

  • Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?

    Loyalty Management is fully equipped to identify both the referrer and the referee through the Transaction Journal object. This object…

  • Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.

    Our Loyalty Management system is adept at rewarding members for a variety of activities, including writing product reviews, providing ratings,…

  • How does your system manage multiple expiration dates for offers based on different member statuses?

    Loyalty Management allows for the rewarding of members on special occasions such as birthdays, anniversaries, and other significant dates. Our…

  • Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.

    While certain functionalities may not be available directly out-of-the-box, they can be achieved through system configuration without the need for…

  • How does your platform track and reward member progress within a loyalty program?

    The expiration dates for points can be customized at the time of issuance, providing flexibility in how loyalty points are…

  • Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?

    Loyalty Management can issue offers. These offers can be distributed via Salesforce Marketing Cloud Engagement Channels or via the API.

  • Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?

    Yes, Customer progress can be monitored for cumulative promotions where a member needs to achieve a specific target for the…

  • Does your platform include an automatic promotion deployment tool that is triggered by customer actions or life cycle milestones? If so, please describe how this tool functions and the types of triggers that can be used.

    Yes. Promotions play a significant role in increasing product sales. Promotions can be a part of a larger campaign to…

  • What capabilities does your platform offer for tracking and viewing member behaviors at an individual member level?

    Yes, Loyalty Management is built on the Salesforce platform which can store active locations for stores, and use the same…

  • Does your solution provide support for the issuance and management of badges or badging systems?

    Yes, Member Engagement Attributes can be created to track member activity over a period of time and reward members based…

  • Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?

    Yes, badges can be created and customised using Badges functionality – here.

  • How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?

    Yes, Salesfore Loyalty Management supports creation of multiple tier groups and any number of associated tiers within the same program.…

  • What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?

    Out of the box functionality is available for for service agents. Salesforce Data Cloud allows creation of additional Customer Profile…

  • How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?

    Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service Cloud. Loyalty CSRs can adjust points/…

  • What tools does your platform provide for managing promotional codes?

    Can measure a memberÕs engagement with activity or modules

  • Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.

    Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and…

  • How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?

    Yes, please refer to help the documentation here.

  • Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce

    Yes, Loyalty Management comes with out of the box to fetch member information across multiple applications and channels – details…

  • Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.

    Salesforce’s Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without…

  • Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)

    There are four main experiences that can be configured in Loyalty Management – Points, Benefits, Vouchers, and Promotions. Each of…

  • Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail

    Users can set up point accrual for specific Nike purchases from online or in-store retail purchases. These transactions are real-time…

  • Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.

    Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the loyalty program. Partnerships…

  • How does the software handle awarding points for transactions that use a “buy now, pay later” service?

    Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in…

  • Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps

    Salesforce’s Loyalty Management was designed to Reward for anything that the customer might want to track about their Loyaly Members.…

  • How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?

    Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously or can be in “Escrow” where…

  • Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.

    Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will allow customers to segement their members…

  • Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors

    Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that accommodate different earning scenarios based on…

  • Explain how the platform handles points associated for specific SKUs, multiple SKUs,

    Salesforce Loyalty Management can facilitate points being awarded at the SKU level, for Multiple SKUs being ordered together, or at…

  • Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)

    Salesforce Loyalty Management allows and facilitates the issuance and management of Bonus Points and/or Point Accelerators and the ad-hoc issuance…

  • Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.

    Salesforce Loyalty Management has an out of the box “Reverse Transaction” process to claw back the points that were given…

  • Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)

    Loyalty management can cap earning at the account level by configuring processes to track the overall balance at the master…

  • Explain the variety of points expiration options available in your platform.

    Loyalty Management supports qualifying points and non-qualifying points as currency options that you can incorporate into your program structure. Qualifying…

  • Explain how admins can manage different reward types in the rewards catalog.

    Multiple programs are supported, multiple campaigns, different reward types (benefits, promotions, vouchers, etc.) etc. The reward types can be based…

  • Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization

    Salesforce support integrations to various charitable organizations as a redemption or reward option via partner apps that have all of…

  • Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules

    When setting up a loyalty program thresholds can be set in the program rules to define points requried to achieve…

  • Explain how your system integrates with and/or generates digital barcodes, QR codes, and dynamic codes for offers.

    The IOS/Android mobile SDK available in Salesforce Loyalty Management allows admins to generate/manage barcodes, QR codes, and dynamic offers

  • Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures

    Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that…

  • Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)

    Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types,…

  • For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin

    The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and…

  • Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)

    Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you…

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