Does your solution provide an API that supports account creation and management capabilities? If so, please detail the functionalities available through the API for managing accounts.
Last Updated: September 9, 2024Yes. Salesforce Loyalty Management is equipped with a robust suite of business APIs designed to streamline account creation and management processes, ensuring seamless integration and operational efficiency.
Ability to scale and have separation of data, programs, rewards and point structures for different regions (US, EU, APAC and by country or state / province)
Last Updated: December 7, 2024Our Loyalty Management solution excels in handling multi-program implementations with ease. It is engineered to accommodate multi-tier structures and support multiple currencies, providing the flexibility necessary to meet diverse regional requirements.
Protected: Can scale for growth and program needs
Last Updated: November 26, 2024There is no excerpt because this is a protected post.
Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?
Last Updated: September 9, 2024Loyalty Management is fully equipped to identify both the referrer and the referee through the Transaction Journal object. This object includes specific fields designed to capture all necessary referral-related information. Leveraging this capability, we can tailor processes and rules to appropriately reward the referrer, the referee, or both, in response to their activities within the…
Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.
Last Updated: September 9, 2024Our Loyalty Management system is adept at rewarding members for a variety of activities, including writing product reviews, providing ratings, and engaging with Instagram posts, among others. This functionality is facilitated through the use of APIs. For an in-depth understanding of these capabilities, please refer to our help documentation available at Loyalty Program Real-Time Connect…
How does your system manage multiple expiration dates for offers based on different member statuses?
Last Updated: September 9, 2024Loyalty Management allows for the rewarding of members on special occasions such as birthdays, anniversaries, and other significant dates. Our configurable processes and rules are designed to recognize a member’s activity date, and rewards can be distributed based on these settings. Additional information on setting up these processes can be found in our documentation here…
Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.
Last Updated: September 9, 2024While certain functionalities may not be available directly out-of-the-box, they can be achieved through system configuration without the need for custom coding. This approach ensures that specific business requirements can be met while maintaining system integrity and upgradability.
How does your platform track and reward member progress within a loyalty program?
Last Updated: September 9, 2024The expiration dates for points can be customized at the time of issuance, providing flexibility in how loyalty points are managed and creating opportunities for tailored expiration strategies that align with your loyalty program’s objectives.
Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?
Last Updated: September 9, 2024Loyalty Management can issue offers. These offers can be distributed via Salesforce Marketing Cloud Engagement Channels or via the API.
Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?
Last Updated: September 9, 2024Yes, Customer progress can be monitored for cumulative promotions where a member needs to achieve a specific target for the promotion.
