Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.
Last Updated: September 9, 2024Utilizing our Decision Table capabilities we can define a set of participating locations and the administration of this Decision Table can be done with manual entry by and admin level person or a file upload. The engin then can utilize this list on when to hand out an award or not.
Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?
Last Updated: September 9, 2024Yes. The platform expeierence can be modified to fit the specific needs of the programs in set regions. This would be done at the regions loyatly program level. Language is translated based on the locale set in the admin tools.
Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.
Last Updated: September 9, 2024Using global promotion management, admins can create criteria to define programs at the global, country, state, store level. Loyalty Program Currencies refer to qualifying and non-qualifying currencies associated with the program. Qualifying currency refers to the engagement of a member with the program and is associated with a tier group. Qualifying currency is used for…
Does the platform allow members carry a negative points balance? (This is relevant for returns.)
Last Updated: September 9, 2024No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in the event of a return of a qualifying purchase.
Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.
Last Updated: November 26, 2024Please view our Trust User Guide.
Does your solution provide an API that supports account creation and management capabilities? If so, please detail the functionalities available through the API for managing accounts.
Last Updated: October 10, 2024Yes. Salesforce Loyalty Management is equipped with a robust suite of business APIs designed to streamline account creation and management processes, ensuring seamless integration and operational efficiency.
Protected: Ability to scale and have separation of data, programs, rewards and point structures for different regions (US, EU, APAC and by country or state / province)
Last Updated: December 15, 2024There is no excerpt because this is a protected post.
Can scale for growth and program needs
Last Updated: October 10, 2024Loyalty Promotions Management within Salesforce is a dynamic feature that allows for the effective management and combination of various promotions. These promotions can be tailored to distinct member segments and are easily activated through our Marketing system for optimal member communication. We offer three distinct types of promotions: – Standard Promotions: These promotions deliver instant…
Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?
Last Updated: September 9, 2024Loyalty Management is fully equipped to identify both the referrer and the referee through the Transaction Journal object. This object includes specific fields designed to capture all necessary referral-related information. Leveraging this capability, we can tailor processes and rules to appropriately reward the referrer, the referee, or both, in response to their activities within the…
Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.
Last Updated: September 9, 2024Our Loyalty Management system is adept at rewarding members for a variety of activities, including writing product reviews, providing ratings, and engaging with Instagram posts, among others. This functionality is facilitated through the use of APIs. For an in-depth understanding of these capabilities, please refer to our help documentation available at Loyalty Program Real-Time Connect…