Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)
Customer rewards are defined and managed at the program level. Loyalty Management allows you…
For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin
The number of rewards either internal or external is set during the loyalty program…
Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)
Create Loyalty Program Badge records to define badges to assign to members based on…
Explain gamification mechanics that your system supports
Program managers can create games such as spin the wheel and scratchcard, and decide…
Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.
Utilizing our Decision Table capabilities we can define a set of participating locations and…
Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?
Yes. The platform expeierence can be modified to fit the specific needs of the…
Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.
Using global promotion management, admins can create criteria to define programs at the global,…
Does the platform allow members carry a negative points balance? (This is relevant for returns.)
No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can…
Describe how the system can maintain the individual loyalty member’s acceptance of program’s Terms and Conditions. Please include how it handles versioning of T&C’s wand tracking which version a member has accepted?
Salesforces Loyalty Management enables the configuration of Terms & Conditions at the Loyalty Program…
Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.
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