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What capabilities does your platform offer for tracking and viewing member behaviors at an individual member level?
Yes, Loyalty Management is built on the Salesforce platform which can store active locations…
Does your solution provide support for the issuance and management of badges or badging systems?
Yes, Member Engagement Attributes can be created to track member activity over a period…
Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?
Yes, badges can be created and customised using Badges functionality – here.
How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?
Yes, Salesfore Loyalty Management supports creation of multiple tier groups and any number of…
What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?
Out of the box functionality is available for for service agents. Salesforce Data Cloud…
How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?
Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service…
What tools does your platform provide for managing promotional codes?
Can measure a memberÕs engagement with activity or modules
Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.
Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle,…
How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?
Yes, please refer to help the documentation here.
