Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.
Salesforce’s Loyalty Management supports a points program OR a non points program OR can…
Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)
There are four main experiences that can be configured in Loyalty Management – Points,…
Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail
Users can set up point accrual for specific Nike purchases from online or in-store…
Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member…
How does the software handle awarding points for transactions that use a “buy now, pay later” service?
Vouchers and rewards can be configured to be issued in real-time or can be…
Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps
Salesforce’s Loyalty Management was designed to Reward for anything that the customer might want…
How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?
Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously…
Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.
Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will…
Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors
Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that…
Explain how the platform handles points associated for specific SKUs, multiple SKUs,
Salesforce Loyalty Management can facilitate points being awarded at the SKU level, for Multiple…
