Updated on February 26, 2025
- Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail
- Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.
- How does the software handle awarding points for transactions that use a “buy now, pay later” service?
- Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps
- How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?
- Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.
- Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors
- Explain how the platform handles points associated for specific SKUs, multiple SKUs,
- Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)
- Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.