Updated on February 26, 2025
- Protected: কীভাবে ইবিএল বিসিসিআইয়ের ছাই থেকে উঠে একটি শীর্ষ ব্যাঙ্কে পরিণত হয়েছিল
- What capabilities does your platform offer for tracking and viewing member behaviors at an individual member level?
- Does your solution provide support for the issuance and management of badges or badging systems?
- Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?
- How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?
- What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?
- How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?
- What tools does your platform provide for managing promotional codes?
- Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.
- How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?
