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Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.
Last Updated: September 9, 2024Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and external cloud services. One-third of all Salesforce transactions are made possible by system-to-system integration, making it the most trusted and successful enterprise API in the market. Salesforce provides six paths to integration success (many based...
How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?
Last Updated: September 9, 2024Yes, please refer to help the documentation here.
Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce
Last Updated: September 9, 2024Yes, Loyalty Management comes with out of the box to fetch member information across multiple applications and channels – details are availble here.
Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.
Last Updated: September 9, 2024Salesforce’s Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without points on one instance. We have several customers who have created non-points based programs where the program tracks many different things their members are doing via different tracking mechanisms we have out of the box...
Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)
Last Updated: September 9, 2024There are four main experiences that can be configured in Loyalty Management – Points, Benefits, Vouchers, and Promotions. Each of them can relate to transactional or experiential moments in the customer lifecycle. Point earning can occur when a $ transaction happens. Points can also be earned for experiences, like signing up for something new, or...
Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail
Last Updated: September 9, 2024Users can set up point accrual for specific Nike purchases from online or in-store retail purchases. These transactions are real-time added to the loyalty record.
Does the platform allow members carry a negative points balance? (This is relevant for returns.)
Last Updated: September 9, 2024No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in the event of a return of a qualifying purchase.
Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.
Last Updated: October 10, 2024Please view our Trust User Guide.
Does your solution provide an API that supports account creation and management capabilities? If so, please detail the functionalities available through the API for managing accounts.
Last Updated: September 9, 2024Yes. Salesforce Loyalty Management is equipped with a robust suite of business APIs designed to streamline account creation and management processes, ensuring seamless integration and operational efficiency.
Ability to scale and have separation of data, programs, rewards and point structures for different regions (US, EU, APAC and by country or state / province)
Last Updated: December 9, 2024Our Loyalty Management solution excels in handling multi-program implementations with ease. It is engineered to accommodate multi-tier structures and support multiple currencies, providing the flexibility necessary to meet diverse regional requirements.