- Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce
- Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.
- Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)
- Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail
- Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.
- How does the software handle awarding points for transactions that use a “buy now, pay later” service?
- Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps
- How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?
- Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.
- Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors
