Updated on February 26, 2025
- Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)
- For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin
- Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)
- Explain gamification mechanics that your system supports
- Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.
- Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?
- Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.
- Does the platform allow members carry a negative points balance? (This is relevant for returns.)
- Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.
- Does your solution provide an API that supports account creation and management capabilities? If so, please detail the functionalities available through the API for managing accounts.
