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Ability to scale and have separation of data, programs, rewards and point structures for different regions (US, EU, APAC and by country or state / province)
Last Updated: December 7, 2024Our Loyalty Management solution excels in handling multi-program implementations with ease. It is engineered to accommodate multi-tier structures and support multiple currencies, providing the flexibility necessary to meet diverse regional requirements.
Protected: Can scale for growth and program needs
Last Updated: November 26, 2024There is no excerpt because this is a protected post.
Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?
Last Updated: September 9, 2024Loyalty Management is fully equipped to identify both the referrer and the referee through the Transaction Journal object. This object includes specific fields designed to capture all necessary referral-related information. Leveraging this capability, we can tailor processes and rules to appropriately reward the referrer, the referee, or both, in response to their activities within the...
Explain how your system integrates with and/or generates digital barcodes, QR codes, and dynamic codes for offers.
Last Updated: September 9, 2024The IOS/Android mobile SDK available in Salesforce Loyalty Management allows admins to generate/manage barcodes, QR codes, and dynamic offers
Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures
Last Updated: September 9, 2024Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that the member can select 1 or 2 from depending on the rules) when a loyalty member achieves a specific milestone. Bankable milestones can be issued as a single use voucher or a multi-use voucher
Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)
Last Updated: September 9, 2024Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types, while inventory, attribution, tracking and redemption are can be viewed in the transaction journal for that specific loyalty program.
For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin
Last Updated: September 9, 2024The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and thresholds are reached, automated workflows can be enabled to notiy admins directly in the platform or send notifications to external systems to let admins know to take action
Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)
Last Updated: September 9, 2024Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you can create badges for each of the tiers in your loyalty program or to recognize the top contributors on the program’s community. You can assign badges to recognize member milestones or other specific activities
Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.
Last Updated: September 9, 2024Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the loyalty program. Partnerships give your members more options to engage members and help them earn and redeem points for complementary products or services. Our clients that utilize this function onboard partners in a few ways: Partners can be...
How does the software handle awarding points for transactions that use a “buy now, pay later” service?
Last Updated: September 9, 2024Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in relation to the date of the action (e.g. Date + 1 day Also, Loyalty Management provides the ability to escrow rewards. Points stored in escrow are not available for redemption until the escrow period ends,...