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Does your solution provide support for the issuance and management of badges or badging systems?
Last Updated: November 18, 2024Yes, Member Engagement Attributes can be created to track member activity over a period of time and reward members based on that. For eg- spend or no. of visits can be tracked for each member, and once the member reaches the target defined, appropriate process rules can be triggered to track or reward members. For...
Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?
Last Updated: September 9, 2024Yes, badges can be created and customised using Badges functionality – here.
Explain gamification mechanics that your system supports
Last Updated: September 9, 2024Program managers can create games such as spin the wheel and scratchcard, and decide the rewards that customers receive after they play the games. We also support the concept of challenges or gamified promotions that involve reward customers based on one or more activities.
Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.
Last Updated: September 9, 2024Utilizing our Decision Table capabilities we can define a set of participating locations and the administration of this Decision Table can be done with manual entry by and admin level person or a file upload. The engin then can utilize this list on when to hand out an award or not.
Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?
Last Updated: September 9, 2024Yes. The platform expeierence can be modified to fit the specific needs of the programs in set regions. This would be done at the regions loyatly program level. Language is translated based on the locale set in the admin tools.
Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.
Last Updated: September 9, 2024Using global promotion management, admins can create criteria to define programs at the global, country, state, store level. Loyalty Program Currencies refer to qualifying and non-qualifying currencies associated with the program. Qualifying currency refers to the engagement of a member with the program and is associated with a tier group. Qualifying currency is used for...
Does the platform allow members carry a negative points balance? (This is relevant for returns.)
Last Updated: September 9, 2024No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in the event of a return of a qualifying purchase.
Describe how the system can maintain the individual loyalty member’s acceptance of program’s Terms and Conditions. Please include how it handles versioning of T&C’s wand tracking which version a member has accepted?
Last Updated: September 9, 2024Salesforces Loyalty Management enables the configuration of Terms & Conditions at the Loyalty Program Level. We also support this at the Promotion level, each promotion has T&C’s also. If a more robust, Multi Versioning T&C’s capability is required, SF Loyalty Management can utilize the Contract Life Cycle capabilities to facilitate this requirement.
Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.
Last Updated: November 20, 2024Please view our Trust User Guide.
Does your solution provide an API that supports account creation and management capabilities? If so, please detail the functionalities available through the API for managing accounts.
Last Updated: September 9, 2024Yes. Salesforce Loyalty Management is equipped with a robust suite of business APIs designed to streamline account creation and management processes, ensuring seamless integration and operational efficiency.